English
ArabicZAKS ORDER CENTER
Frequently Asked Questions (FAQs)
Where are your order centers?
Arabian Ranches 1 , Dubai UAE
Arabian Ranches 2 , Dubai UAE
Abu Dhabi Mall, Abu Dhabi UAE
Al Wahda Mall, Abu Dhabi UAE
What time do the order centers operate?
Order Centers are operational daily from 10 am until 7 pm.
How do I order the proper size?
The Order Center has a size range of all generic uniforms for the child to try on, once you are sure of the size you place your order on the touchscreen device and the staff at the store will be available to assist you with it.
How can I pay online for the purchased item?
The order centre accepts cash and card payments.
All major credit and debit cards in AED can be used to make payments online.
Is your website secured?
Our entire website is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Is there any refund or exchange policy?
Please read our refund policy here.
Where do I pick up my order?
An email will be sent once the order is ready for pickup from the order center.
Orders picked up from the order center do not incur delivery charges. The shipping charges for Home Delivery Services are applicable
When do you deliver my orders?
All goods in stock will be dispatched within 5 –7 working days from the time the payment is received, while we take every effort to deliver your order as quickly as possible.
Is there any shipping charges for returning the item?
Exchange, Alterations and Made to Measure service requests can be made at the relevant ZAKS retail store that sells uniforms for the specific school. The eCommerce portal of the school provides information about the location of the uniform store.
If it is via courier service
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For more information please visit: https://www.zaksstore.com/return-and-refund-policy/
Can I place an alteration request at the order center?
Alterations can be done in the Custom shop but with an additional fee.
What if the student requires a special size not offered in the range?
For children requiring special sizes, we offer made to measure services. Please visit ZAKS retail store.
Can I pre-order an item is currently out of stock?
Yes, You can pre-order out of stock items at our online store. Whenever the stock is available, goods are dispatched to your registered address.
Will ZAKS retail store still have stock of the uniforms?
ZAKS will house the school uniforms round the year, this partnership with Custom Shop is to add more convenience and accessibility to your shopping experience.
